Privacy Policy

Jingle Networks & 1-800-FREE411 Corporate Privacy Policy

Revised November 29, 2007

At 1-800-FREE411, we are committed to protecting your privacy. We will never share your personal information with telemarketers or spammers. To learn more, review our full Privacy Policy below. In addition, you may also want to read our Web site Terms of Use.

1. Overview and Statement of Privacy Objectives

Thank you for visiting our website and reviewing our Corporate Privacy Policy. Your privacy is important to us, and we would like to share with you how we collect, protect and use information you provide to us. This policy relates to all areas of our web sites at www.jinglenetworks.com and www.free411.com (“Web Site”) and to our 1-800-FREE411 telephone directory assistance service (“Free 411 Service”).

2. Our 1-800-FREE411 Service (“Free 411 Service”)

There are certain aspects of the telecommunications system in the U.S. which may allow for your phone number to be seen when you dial an 800 (Toll Free) number even if your Caller ID Blocking is ON. These have NOTHING to do with us or our policies, but are simply practices and policies of your local and national phone companies combined with government regulations. The following describes these aspects in more detail.

Since we operate an 800 (Toll Free) number, when you call our Free 411 Service our systems are able to see your phone number even if your number is unlisted or you have Caller ID Blocking ON. This is because of the way government regulations and telephone company policies work; it has nothing to do with how we operate our service. This is no different from any other 800 number that you call - your Caller ID, will be visible to the called party. When you choose to be connected to a called party through our Free 411 Service, even if your caller ID Blocking is ON, the called party may also be able to see your phone number because the call is being transmitted from an 800 (Toll Free) number. Again, this is not OUR doing, it’s just the way that the government policies and telephone companies handle calls to 800 numbers. When you use our Free 411 Service, we are able to see information such as the telephone number from which you are calling and the information you request, such as the party you are calling, telephone number you are requesting, and date and time of your call. But ANY TIME you call any 800 number, they are able to see the SAME INFORMATION about you. So the information we are able to see is no different than if you call any other 800 number.

The bottom line is that when you call 1-800-FREE411, we provide you with a free service rather than charge you the fee that your phone or cellular company would otherwise bill you for the same directory assistance calls.

When you place a request with our 1-800-FREE411 service, we may present an offer or advertisement to you which is based upon your directory assistance request. So for instance, if you request the number for a pizza delivery service, we may present you an offer from the same or a competitive pizza delivery service. You will then have the choice to accept the offer or to decline it and simply receive the information you requested.

If you choose to connect through to the advertiser whose offer is presented to you, they may be able to see your Caller ID information such as your phone number. But this is similar to the way they may be able to see it if you were to call them or anyone directly by using a Toll Free number. We assume no responsibility for advertisers’ offers and do not endorse any of their products or services. Offers from the advertisers may be subject to additional terms and conditions. You should carefully review such advertisers’ terms and conditions. You agree by your use of our free service that you understand the foregoing and that you agree with the terms and conditions of use which include that the 1-800-FREE411 service, Jingle Networks, Inc. which owns and operates such service, and its affiliates, officers and employees, will not be held liable in any way for any loss, damages or costs of any kind related to your use or your interaction or economic relationship with advertisers.

3. What Type of Information We Collect on Our Web Site

(A) Non-Personal Information.

(i) Cookies. Like most websites, we may place cookies on your computer to collect information about how you use our Web Site and to enhance your experience on the Website. A cookie is a small file containing a string of characters that uniquely identifies your browser. Most websites use cookies since this allows them to recognize you when you return to the site and thus present you with a more personal experience. We use cookies to improve the quality of our services and for tracking user trends. For example, cookies may help us collect information about the browser types, pages visited, ads viewed, date and time of your visit, and other click-stream data. The information that we collect about you through cookies is not personally identifiable. Like most websites, we also use third party providers to help us collect and analyze information on our Web Site and to measure the effectiveness of ads displayed on our Web Site. Such service providers may place cookies on your computer on our behalf when you access our Web Site. Again, this is standard industry practice and most websites do the same thing. None of the data that is collected is personally identifiable information about you. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to be alerted when a cookie is being sent. However, some of our features and services may not function properly if your cookies are disabled.

(ii) Log Information. The server on which the Web Site is located automatically collects and saves the default information customarily logged by web server software. Such information may include the date and time of your visit, the originating IP address, and the pages and images requested. This is routine information that is collected by most of the websites that you visit and is not personally identifiable of you.

(iii) We use third-party advertising companies to serve ads when you visit our Web site. These companies may use information (not including your name, address, e-mail address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, please visit this site: http://networkadvertising.org/consumer/opt_out.asp.

(B) Personally Identifiable Information You Provide to Us. We will collect a certain amount of personally identifiable information about you if you register with us and provide us with such personal information as your name, address, e-mail address, telephone number, or date of birth. If you use one of our services, or participate in one of our promotions or sweepstakes, we may ask for additional information, such as your age, interests or product preferences. But in all cases, you will be in complete control of what information you provide to us, and how you allow us to use this information by virtue of your agreement to it use as governed by the terms and conditions related to your sharing such information with us. We may share your information with affiliated parties.

Tell-A-Friend. If customers elect to use our referral service for informing a friend about our Web site, service, or special promotion, we request you provide the friend’s name and e-mail address. Jingle Networks will only use this information to send that e-mail and your personal message (if you choose to write one), and will not use this information to market to the friend/recipient. Attachments are strictly forbidden and you expressly agree not to add any attachment to any e-mail message via www.free411.com.

4. Information Sharing and Disclosure

We may share your personal information with non-affiliated parties only in the following circumstances:

  • When you ask us to provide you with information about a product or service, or such product or service;
  • When government regulations and/or policies and practices of phone and cellular companies require or make it necessary for us to do so;
  • When we have a good faith belief that such disclosure is reasonably necessary (i) to comply with court orders, legal processes, or government enforcement actions, (ii) to establish or exercise our legal rights or defend against legal claims; (iii) to detect, investigate, prevent, or take action with respect to illegal activities, suspected fraud, securities or technical issues, situations involving potential threats to the physical safety of any person, violations of our Terms of Use; or (iv) as required by law;
  • If you register with us on our Web Site, to send you e-mails and/or short text messages with information about our services and to offer products or services that may be of interest to you, including valuable offers from our business partners and advertisers;
  • For purposes of processing your personal information on our behalf; or
  • When you do not ask us otherwise.

We will NOT share any personal information about you with non-affiliated third parties if you choose to opt out as described in more detail below.

All personal and non-personal information we collect about you may be shared with our affiliates and subsidiaries. This is what most other companies do as well. Like many other companies, we may also share with non-affiliated third parties any non-personal information about our users, such as the number of users who searched for a particular listing, or how many users clicked on a particular advertisement. Such information does not personally identify you.

From time to time we may also monitor or record your calls to our free directory assistance service for quality assurance and other purposes. We may share such recordings with non-affiliated third parties. Such recordings do not personally identify you.

We will NOT give your number to tele-marketers, but we may call you to simply ask about your satisfaction with our service or to offer you products or services that we think may be of interest to you. We will try to keep these calls to a minimum. Please scroll down to find instructions on how to opt out if you do not wish for us to call you at all.

If you choose to register with us on our Web Site, we may send emails or short text messages to you to communicate with you, to send you information you have requested or to offer products or services that we think may be of interest to you, such as special savings and messages from local and national advertisers and our business partners. We will try to keep the number of emails we send to you at a minimum. Remember, however, that the way we are able to provide directory assistance services to you for free is by having our advertisers support our service with their messages. If you do not wish to receive e-mails or short text messages from us, you may opt out as described below. Please note, however, that certain features of our services may not be available to you if you choose to opt out. Of course, you can always continue to use our 1-800-FREE411 telephone service for free directory assistance.

5. Network and Information Security

We are committed to protecting and keeping secure information you provide to us by following industry standard practices for data security.

6. Children

Protecting children’s privacy is very important to us. The Web Site is not directed to children under thirteen (13) years of age and we do not intentionally collect or maintain any personal information from children on our Web Site.

7. Third Party Collection and Disclosure Practices

This Corporate Privacy Policy does not describe information collection and disclosure practices of our advertisers or other third parties with whom we may share information, nor does it describe such practices on other sites, including those linked to or from the Web Site, which may have a different privacy policy.

8. Your Ability to Make Changes to Your Personally Identifiable Information

You can access, review and make changes to the personally identifiable information you provide when registering with us on our Web Site at any time.

9. Changes to the Corporate Privacy Policy

We may change or update this Corporate Privacy Policy from time to time and we will post any such updated Corporate Privacy Policy on this Web Site. Please visit our Web Site often for the most current Corporate Privacy Policy in effect. The information we gather about you will be used in accordance with the Corporate Privacy Policy in effect at the time of use.

10. Business Transfers

In the event we, or any of our affiliates or subsidiaries are involved in a business transaction such as merger, acquisition, or any form of sale of all or a portion of assets, we may transfer your personal information to a buyer and your personal information may become subject to a different privacy policy.

11. Your California Privacy Rights

Under California law, as a California resident, you have the right to request from us the names and addresses of third parties to whom we disclosed personal information about you in the preceding calendar year and whom we know or reasonably should know to have used such information for direct marketing purposes. To request the above information, please contact us at http://www.free411.com/about/contactform, or write to us at: Jingle Networks, Inc., Attn: Website Administrator, 149 Commonwealth Drive, Suite 2060, Menlo Park, CA 94025. Please note that we are only required to respond to your request once during the course of any calendar year.

12. Avoiding Unsolicited Communications and Solicitations

While we will not be making telemarketing calls to you with the exception of potentially calling you as described above to simply ask about your satisfaction with our service or to offer you products or services that we think may be of interest to you, if you wish to avoid such a call or other telemarketing calls from third parties, you may want to learn more about the DO NOT CALL Registry which is a service operated by the U.S. Government to prevent unauthorized marketers from calling you without your permission. If you wish to add your telephone number to the DO NOT CALL List you may do so by visiting http://www.donotcall.gov. You may also opt out from possibly receiving a satisfaction call or a call to offer you products or services that we think may be of interest to you by contacting us at http://www.free411.com/about/contactform and including (i) your full name and (ii) your phone number you use to call our service. If you do not wish for us to share personal information you provide with our advertisers as we describe in this privacy policy or any other non-affiliated third parties, you may choose to opt out by contacting us at http://www.free411.com/about/contactform and including (i) your full name and (ii) your phone number you use to call our service. Please note, however, that as described above, because of the government regulations and current policies and practices of your local phone and cellular companies, even if your caller ID Blocking is ON, when you call our 800 Toll Free number and choose to be connected to the called party, that called party may be able to see your phone number.

If you registered with us on our Web Site but do not wish for us to send you e-mails, short text messages to communicate with you or to offer products or services that we think may be of interest to you, you may opt out by contacting us at http://www.free411.com/about/contactform and including (i) your full name and (ii) your phone number you use to call our service if you do not want text messages to be sent to you, and (iii) your e-mail address if you do not want emails to be sent to that e-mail address. However, please note that certain features of the services for which you registered may not be available to you after you opt out.

13. Contact Information

We are very sensitive to your privacy concerns. If you have any questions or comments regarding our Corporate Privacy Policy, please contact us at http://www.free411.com/about/contactform or by U.S. mail to Jingle Networks, Inc., Attn: Website Administrator, 149 Commonwealth Drive, Suite 2060, Menlo Park, CA 94025.